Order Processing

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  All orders are processed within 1–3 business days (excluding weekends and public holidays).
  
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  During peak seasons, sales events, or restocks, processing may take an additional 1–2 business days.
  
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  We’ll notify you by email if your order is delayed for any reason.

Shipping Policy

Processing Time

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  Orders are processed within 1–3 business days after payment confirmation.
  
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  You’ll receive a confirmation email with tracking details once your order has shipped.
  

Domestic Shipping (Pakistan)

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  Standard delivery time: 2–5 business days
  
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  Cash on Delivery (COD) is available for local orders.
  

International Shipping 🌍

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  Yes, we ship worldwide!
  
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  Delivery time varies by destination, typically 7–21 business days.
  
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  International customers are responsible for any customs duties, taxes, or import fees applied by their country.
  

Shipping Costs

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  Shipping fees are calculated at checkout based on location and weight of your order.
  
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  Free shipping may be offered during promotions (details will be shown at checkout).
  

Order Tracking

Once shipped, you’ll receive a tracking number via email so you can monitor your package’s journey.

At DeDeeMakeuplounge, your satisfaction is our priority. We want you to love every purchase, but if something isn’t right, we’re here to help.

Returns & Exchanges

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  Due to the hygienic nature of cosmetics, skincare, and personal care products, we cannot accept returns or exchanges once the product has been opened or used.
  
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  If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos, and we’ll gladly replace or refund your item.
  
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  All return requests must be approved by our support team before sending items back.
  

Eligibility for Return

To be eligible for a return, your item must be:

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  Unopened, unused, and in its original packaging
  
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  Returned within 14 days of delivery
  
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  Accompanied by proof of purchase (order confirmation or receipt)
  

Refunds

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  Once your return is received and inspected, we’ll notify you of approval or rejection.
  
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  If approved, your refund will be processed back to your original payment method within 5–10 business days.
  

Non-Returnable Items

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  Opened or used cosmetics and skincare
  
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  Sale items, gift cards, and promotional bundles
  

How to Start a Return

Please contact us at deemakeuploungdeemakeuplounge1@gmail.com OR 03087769600 with your order number and reason for return. Our team will guide you through the process.